Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AMPX423 Mapping and Delivery Guide
Supervise new recruits

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency AMPX423 - Supervise new recruits
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to support, mentor and develop new recruits. It includes an understanding of the roles and responsibilities of first line managers in defining and communicating expectations, providing appropriate learning environments, and providing mentoring and feedback to support the retention and development of new recruits.This unit is applicable to individuals who are responsible for supervising, developing and managing new recruits. Typically this unit would be applicable to first line managers, including supervisors and may also apply to team leaders.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Competency must be demonstrated in the workplace whilst working with new recruits over time and under typical operating and production conditions for the enterprise.

A minimum of three different forms of assessment must be used.

Assessors must satisfy current standards for RTOs.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Communicate work requirements and expectations
  • Identify information requirements for new recruits
  • Communicate enterprise policies, performance requirements and responsibilities to new recruits
  • Make information available to new recruits in appropriate and accessible formats
  • Adjust communication methods to account for the purpose and the audience, factoring in social and cultural diversity
  • Model appropriate work behaviours and procedures in personal conduct
  • Identify, facilitate and resolve (within level of responsibility) individual and team issues in relation to developing and managing new recruits
       
Element: Provide an appropriate learning environment for new recruits
  • Establish learning and development plans for new recruits and monitor progress in conjunction with human resources personnel
  • Estimate and secure resources required to support informal and formal learning and training
  • Monitor implementation of workplace policies to ensure the workplace and learning environment conforms with industrial, customer and legal requirements
  • Arrange opportunities for new recruits to develop and apply skills and knowledge
  • Establish patterns of work organisation and job rotation to reinforce learning
       
Element: Provide regular and timely feedback on performance
  • Monitor progress and performance of new recruits
  • Identify signs of poor or unacceptable practices
  • Investigate reasons for poor or unacceptable performance
  • Provide structured feedback to new recruits
  • Identify and agree strategies for addressing the performance gap with the new recruit
  • Confirm progress or take appropriate follow up action through ongoing monitoring
       
Element: Communicate work requirements and expectations
  • Identify information requirements for new recruits
  • Communicate enterprise policies, performance requirements and responsibilities to new recruits
  • Make information available to new recruits in appropriate and accessible formats
  • Adjust communication methods to account for the purpose and the audience, factoring in social and cultural diversity
  • Model appropriate work behaviours and procedures in personal conduct
  • Identify, facilitate and resolve (within level of responsibility) individual and team issues in relation to developing and managing new recruits
       
Element: Provide an appropriate learning environment for new recruits
  • Establish learning and development plans for new recruits and monitor progress in conjunction with human resources personnel
  • Estimate and secure resources required to support informal and formal learning and training
  • Monitor implementation of workplace policies to ensure the workplace and learning environment conforms with industrial, customer and legal requirements
  • Arrange opportunities for new recruits to develop and apply skills and knowledge
  • Establish patterns of work organisation and job rotation to reinforce learning
       
Element: Provide regular and timely feedback on performance
  • Monitor progress and performance of new recruits
  • Identify signs of poor or unacceptable practices
  • Investigate reasons for poor or unacceptable performance
  • Provide structured feedback to new recruits
  • Identify and agree strategies for addressing the performance gap with the new recruit
  • Confirm progress or take appropriate follow up action through ongoing monitoring
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Communicate work requirements and expectations

1.1 Identify information requirements for new recruits

1.2 Communicate enterprise policies, performance requirements and responsibilities to new recruits

1.3 Make information available to new recruits in appropriate and accessible formats

1.4 Adjust communication methods to account for the purpose and the audience, factoring in social and cultural diversity

1.5 Model appropriate work behaviours and procedures in personal conduct

1.6 Identify, facilitate and resolve (within level of responsibility) individual and team issues in relation to developing and managing new recruits

2. Provide an appropriate learning environment for new recruits

2.1 Establish learning and development plans for new recruits and monitor progress in conjunction with human resources personnel

2.2 Estimate and secure resources required to support informal and formal learning and training

2.3 Monitor implementation of workplace policies to ensure the workplace and learning environment conforms with industrial, customer and legal requirements

2.4 Arrange opportunities for new recruits to develop and apply skills and knowledge

2.5 Establish patterns of work organisation and job rotation to reinforce learning

3. Provide regular and timely feedback on performance

3.1 Monitor progress and performance of new recruits

3.2 Identify signs of poor or unacceptable practices

3.3 Investigate reasons for poor or unacceptable performance

3.4 Provide structured feedback to new recruits

3.5 Identify and agree strategies for addressing the performance gap with the new recruit

3.6 Confirm progress or take appropriate follow up action through ongoing monitoring

The candidate must supervise new recruits. Evidence must demonstrate the candidate’s consistency of performance over time.

The candidate must:

establish effective relationships with new recruits in the nominated work area

apply appropriate communication skills to manage conflict and facilitate resolution of issues, disagreements or disputes

apply interpersonal skills including appropriate questioning, listening and feedback techniques

maintain currency of knowledge and techniques through informal learning, regular professional development or personal research

foster effective teamwork by recognising and utilising individual strengths

ensure that appropriate behaviours and procedures are consistently observed by all personnel in the work area

ensure that new recruits have adequate opportunity to learn, apply and practice new skills and knowledge

ensure availability of relevant and appropriate information describing behaviour and performance expectations for new recruits; this includes information on policies and procedures, corporate values, and production targets or work outcomes

identify and apply relevant workplace health and safety, regulatory and workplace requirements

identify legal requirements and personal and company responsibilities in relation to managing new recruits

identify and conform with enterprise and employee obligations under industrial arrangements and training agreements in relation to the provision of (workplace) training

investigate causes of poor or unacceptable work performance in consultation with new recruits

model behaviour consistent with company policies and procedures

monitor individual performance, identify performance gaps and develop strategies in consultation with human resources personnel

monitor progress towards achieving agreed conduct and/or performance improvements

plan and undertake structured feedback or appraisal of new recruits

provide regular feedback to new recruits to foster confidence and appropriate workplace behaviours

The candidate must demonstrate a broad factual, technical and theoretical knowledge of:

workplace feedback and performance management systems and responsibilities in the workplace, including personal level of authority in relation to performance counselling and disciplinary procedures

applicable legislation and Fair Work Australia requirements

conflict management techniques

workplace policies and procedures

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Communicate work requirements and expectations

1.1 Identify information requirements for new recruits

1.2 Communicate enterprise policies, performance requirements and responsibilities to new recruits

1.3 Make information available to new recruits in appropriate and accessible formats

1.4 Adjust communication methods to account for the purpose and the audience, factoring in social and cultural diversity

1.5 Model appropriate work behaviours and procedures in personal conduct

1.6 Identify, facilitate and resolve (within level of responsibility) individual and team issues in relation to developing and managing new recruits

2. Provide an appropriate learning environment for new recruits

2.1 Establish learning and development plans for new recruits and monitor progress in conjunction with human resources personnel

2.2 Estimate and secure resources required to support informal and formal learning and training

2.3 Monitor implementation of workplace policies to ensure the workplace and learning environment conforms with industrial, customer and legal requirements

2.4 Arrange opportunities for new recruits to develop and apply skills and knowledge

2.5 Establish patterns of work organisation and job rotation to reinforce learning

3. Provide regular and timely feedback on performance

3.1 Monitor progress and performance of new recruits

3.2 Identify signs of poor or unacceptable practices

3.3 Investigate reasons for poor or unacceptable performance

3.4 Provide structured feedback to new recruits

3.5 Identify and agree strategies for addressing the performance gap with the new recruit

3.6 Confirm progress or take appropriate follow up action through ongoing monitoring

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify information requirements for new recruits 
Communicate enterprise policies, performance requirements and responsibilities to new recruits 
Make information available to new recruits in appropriate and accessible formats 
Adjust communication methods to account for the purpose and the audience, factoring in social and cultural diversity 
Model appropriate work behaviours and procedures in personal conduct 
Identify, facilitate and resolve (within level of responsibility) individual and team issues in relation to developing and managing new recruits 
Establish learning and development plans for new recruits and monitor progress in conjunction with human resources personnel 
Estimate and secure resources required to support informal and formal learning and training 
Monitor implementation of workplace policies to ensure the workplace and learning environment conforms with industrial, customer and legal requirements 
Arrange opportunities for new recruits to develop and apply skills and knowledge 
Establish patterns of work organisation and job rotation to reinforce learning 
Monitor progress and performance of new recruits 
Identify signs of poor or unacceptable practices 
Investigate reasons for poor or unacceptable performance 
Provide structured feedback to new recruits 
Identify and agree strategies for addressing the performance gap with the new recruit 
Confirm progress or take appropriate follow up action through ongoing monitoring 
Identify information requirements for new recruits 
Communicate enterprise policies, performance requirements and responsibilities to new recruits 
Make information available to new recruits in appropriate and accessible formats 
Adjust communication methods to account for the purpose and the audience, factoring in social and cultural diversity 
Model appropriate work behaviours and procedures in personal conduct 
Identify, facilitate and resolve (within level of responsibility) individual and team issues in relation to developing and managing new recruits 
Establish learning and development plans for new recruits and monitor progress in conjunction with human resources personnel 
Estimate and secure resources required to support informal and formal learning and training 
Monitor implementation of workplace policies to ensure the workplace and learning environment conforms with industrial, customer and legal requirements 
Arrange opportunities for new recruits to develop and apply skills and knowledge 
Establish patterns of work organisation and job rotation to reinforce learning 
Monitor progress and performance of new recruits 
Identify signs of poor or unacceptable practices 
Investigate reasons for poor or unacceptable performance 
Provide structured feedback to new recruits 
Identify and agree strategies for addressing the performance gap with the new recruit 
Confirm progress or take appropriate follow up action through ongoing monitoring 

Forms

Assessment Cover Sheet

AMPX423 - Supervise new recruits
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AMPX423 - Supervise new recruits

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: